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Pharmacy Services Coordinator

Remote, US Full Time Mid Level

About the Company:

BestLife Holdings, Inc. (BestLife) is high performance health, evolved. With over 200M men and women over 30 in the US experiencing incredibly common but overlooked or under-treated health issues related to aging, we are laser-focused on building a category-defining platform that enables healthy aging at scale.

Cenegenics is the inaugural and core company in the BestLife portfolio, a pioneer in preventive health. Its foundational offering is a peak performance and longevity membership program designed for men and women seeking to live their best and healthiest lives. Cenegenics offers data-driven, physician-supervised diagnostics and care in-person and online, setting a higher standard of care for people nationwide using precision medicine for preventive care. In 2022, the company will be celebrating 25 years of service for 30,000+ people.

Over the next few years BestLife will be launching new, complementary products and services that scale our existing clinic-based membership model and knowledge base via telemedicine, machine learning and other cutting-edge capabilities. The company recently completed a major funding round with several top investors in healthy aging, functional medicine and consumer wellness, with participation from a number of well-known healthcare, digital media, professional sports athletes and will be launching in early 2022 with a new brand and the formal announcement of new portfolio businesses. We have big ambitions and a powerful tailwind to drive growth, and it is an exciting time to join the team that will be driving the next major advances in healthful aging.

About the Role:

The Pharmacy Services Coordinator is responsible for the management of pharmacy products and orders. This may include responding to emails and answering phone inquiries from Patient Experience Coordinators, Pharmacy Liaisons and Pharmacy Partner staff, the ability to understand FDA and state pharmacy regulations. The incumbent must also have a basic understanding of select RX products and dosing, maintaining RX formulary, and being able to review reports and identify order, script, financial and shipping issues. The Pharmacy Services Coordinator works directly with Client Experience Coordinators, Client Experience Leadership, CIDC, Center Physicians, Partner Pharmacies and UPS/FedEx daily.


What you will be doing:

Pharmacy Team Accountability:

  • Prioritize and handle pharmacy order inquiries and communications with center staff members
  • Handle email and phone requests from the partner pharmacy fulfillment team – verifying E-RX procedures and compliance, adjusting script errors, adjusting orders, shipping errors, etc., as well as fielding inquiries from that team
  • Processes UPS reroutes, holds, claims and manages Quantum View Report for daily shipping


Operations Support Accountability:

  • Manages Formulary updates, Weekly Forecast reports, Morning Pharmacy Charge Decline reports, Pharmacy Invoice Reconciliation, participates in recurring meetings with Pharmacy Partners, Updating Pharmacy Team procedures and pharmacy training materials for staff
  • Reviews and manages pharmacy data reports and Google Tracking documents
  • Completes various tasks on computer, utilizing Salesforce and E-RX systems (MDToolbox)
  • Maintains and files sundry patient information in compliance with HIPAA regulations as well as state and federal statutes regarding the retention, storage and release of protected health information (PHI)
  • Relies on protocol, established procedures and prior experience to make decisions based on the company’s best interest and to the benefit of Cenegenics partners, affiliates and patients


Personal & Team Accountability:

  • Demonstrates strict attention to detail when processing requests and reviews work for completeness and accuracy in accordance with Cenegenics policies and within the realm of the vision of Cenegenics
  • Constantly meets established productivity, schedule adherence, and quality standards
  • Adheres to 5-star service standards at all times
  • Other duties as assigned


Knowledge, Skills and Abilities:

  • Technical skills, particularly database entry and Microsoft Office products
  • Ability to communicate effectively in English both orally and in writing
  • Excellent interpersonal skills with ability to adapt to and thrive in a collaborative team environment
  • Ability to type 35 WPM
  • Ability to work 40 hours per week and overtime as needed 



  • Bachelor’s degree in Nutrition, Exercise Science, Physiology, Biochemistry, Health Science,
  • HS Diploma or GED
  • Pharmacy, prescription data entry/fulfillment experience preferred
  • Pharmacy tech license/certification preferred
  • Ability to read and interpret general business and medical correspondence
  • Familiarity with HIPAA compliance and healthcare marketing best practices


What we value

  • Family – we are a team that takes care of one another and helps each other perform at our best
  • Possibilities – we make the impossible possible. To our members we say, “We can make that work”
  • Excellence – in everything we do, big and small, we do it right – consistently
  • Integrity – we speak up and do the right thing
  • Collaboration – new ideas are best actioned together
  • Diversity – different backgrounds and perspectives better everything we do
  • Innovation – out of the box thinking happens every day here!
  • Respect – we celebrate and admire the experience and expertise of our teammates


Investments in your health

  • Competitive compensation
  • A flexible (and/or remote) working environment
  • 100% employer-paid employee medical, dental, vision premiums
  • Health Savings Account with company contributions
  • Two Employee Assistance Plans (EAP)
  • Group paid life insurance and short-term disability
  • Supplemental insurance elections
  • Paid vacation and sick time
  • Education assistance program
  • Paid volunteer time off and team events
  • 401(k) with company match
  • Gym dues reimbursement
  • Other great perks and benefits


BestLife is an Equal Opportunity Employer

BestLife policy is not to discriminate against any applicant or employee based on actual or perceived—or association with others of an actual or perceived—race, color, religious creed, sex or gender, national or ethnic origin, age, physical or mental disability, medical condition (including pregnancy, childbirth, and related conditions), genetic information, gender identify or expression (including transgender status), sexual orientation, marital status, veteran status, citizen or immigration status or any other basis protected by federal, State, or local laws. BestLife also prohibits harassment of applicants and employees based on any of these protected categories.

BestLife participates in E-Verify

Not sure if this is you?

If you don’t meet 100% of the above qualifications, you should still consider applying. We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Career posted 5 months ago
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